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Get help with a music-video project, your account, or a payment. Include the project or order reference so we can look at the right record.

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What to expect

Detailed context helps us reproduce the issue faster and give you a useful answer.

  • Reply window

    Standard support responses are within 1 business day for Free, Starter, and Pro accounts. Priority responses are within 4 business hours for paid-plan billing or production-impacting incidents.

  • Working hours

    Support runs Monday-Friday, 09:00-18:00 Pacific Time, excluding U.S. public holidays.

  • Privacy and detail

    Share the steps, inputs, screenshots, browser, and suspected cause when you can. We use the details only to investigate and respond.

Frequently asked questions

Quick answers about billing, refunds, features, and credits.

Yes. Open the Billing page in your account settings to manage or cancel your plan. If you subscribed through PayPal, cancel the recurring payment from your PayPal account directly, since PayPal does not support cancelling from our site.

Prefer email? Send the same details directly to support@songscene.ai.