Refund Policy
How refunds, cancellations, and credit adjustments work for SongScene purchases.
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How refunds, cancellations, and credit adjustments work for SongScene purchases.
This Refund Policy explains how cancellations, refunds, and credit adjustments work for SongScene purchases. Because SongScene provides free usage opportunities before purchase and paid resources may be consumed immediately for AI media work, purchases are generally final and refund requests are usually declined.
If local consumer protection law gives you additional rights, those rights continue to apply.
Subscription users may cancel a subscription from the billing page at any time. Cancellation stops future renewals. Unless we confirm otherwise in writing, paid access remains available until the end of the current billing period.
We generally do not provide prorated refunds for unused time in an active billing period. If you believe a charge was made in error, contact us as soon as possible so we can review it.
Except where required by applicable law, we generally do not provide refunds. We normally decline refund requests because customers have access to free usage opportunities before choosing a paid plan or credit purchase.
Refunds are usually not available unless a force majeure event or another exceptional circumstance prevents us from providing the purchased service and we cannot offer a reasonable remedy. We may also review clear billing errors, such as duplicate charges or charges that occur after a confirmed cancellation before renewal.
If we agree to a refund after review or negotiation, the refund will not be for the full purchase amount. We may deduct the value of any used portion, consumed credits, delivered work, account access, payment processor fees, currency conversion costs, bank charges, and other non-recoverable transaction costs. These deducted amounts are not refundable.
Refunds are reviewed case by case. Approval is not automatic and may depend on applicable law, account history, usage, transaction costs, and the reason for the request.
Credits used for completed AI media generation, downloaded assets, account access, or delivered usage-based work are non-refundable. Promotional, trial, bonus, or manually granted credits have no cash value and are not refundable unless required by law.
The following are generally not refundable:
Approved refunds, if any, are returned to the original payment method when possible after applicable deductions. Processing time depends on the payment provider, card network, bank, and country. It may take several business days for a refund to appear on your statement after we submit it.
If the original payment method cannot receive the refund, we may offer account credit or another reasonable remedy where permitted.
If you open a chargeback or payment dispute, we may pause manual refund review while the payment provider investigates. We may also suspend paid features if the disputed payment funded account access or credits that have already been used.
Contacting support first is usually faster and gives us the information needed to resolve billing issues directly.
We may decline refunds for accounts that show fraud, abuse, policy violations, repeated refund requests, or attempts to consume paid resources and then reverse payment. We may make exceptions at our discretion when a situation is unusual or where applicable law requires a different outcome.
To request a refund, contact support with the account email, payment date, payment provider, and a short description of the issue. You can reach us through the contact page.